Customer Service Software & Tools—Detailed Blog Samples
This is a collection of four articles that I wrote for my client, TechSee, and that are published on their blog. These writing portfolio samples are based on a theme of scalable tech support, customer personas, customer reviews, and customer service automation. I wrote these articles for businesses that want to:
Provide engineering support services to large numbers of customers.
Understand the different types of customers who may require help and services.
Manage the customer review process when they’re providing feedback in your company.
Review recent customer automation technologies and how they can remove the friction from serving your users.
You will find links to each published sample below.
Intent of this writing on customer service tools
The overall intent of this work is to provide organic, inbound content marketing through TechSee publishing my samples, increasing SEO and the likelihood of their website appearing in search.
The other aims of this writing are to:
Educate the reader about key TechSee products and services.
Compare and contrast different customer review and customer automation tools.
Break down and provide helpful explanations of customer support topics.
Show how using TechSee products can save the business time, effort, and money.
Reduce the costs of customer support.
Decrease hassle and friction of for customers seeking help with products and services.
Share insight and expertise around customer advice and help.
Show how investing in scalable tech support can make the customer’s life easier.
Delight the end customer and strengthen their support experience and the customer journey.
Links to my published writing on customer service tools and software
Here are links to my published samples.
THE SEARCH FOR SCALABLE TECH SUPPORT – CUSTOMER SERVICE MEETS IOT
“Businesses need to think carefully about how they’re going to support this enormous growth in the number and complexity of devices. Providing effective self service as well as fast, expert customer service for installing, using, and troubleshooting these devices will differentiate you from your competitors. Make IoT support accessible and simple, and you’ll have a tremendous advantage.
There are several unique challenges in supporting IoT devices, here are some of the key issues your customer support area might face.”
CUSTOMER SERVICE PERSONA: THE SECRET TO STANDOUT CX
“If there’s one area that can get your business ahead of the competition, it’s truly exceptional customer service. That’s no surprise; tech support can be a painful experience for customers. If your company can resolve issues quickly and effectively, it will deliver benefit, value and higher returns. Customer service is a key differentiator, creating happier consumers and building a positive reputation for the brand. What’s more, experience that’s tailored to different personality types will lead to more referrals – and that’s why more companies are choosing to focus on the idea of a customer service persona.”
REPUTATION IS EVERYTHING — EIGHT APPS TO AVOID BAD CUSTOMER REVIEWS
“When it comes to business, reputation is everything. Consumers have never had more choice — It’s essential to polish every part of your customer offerings to perfection — The product/service itself, your online presence, technical support — Everything matters.
Consumers have a huge amount of influence, especially when they write reviews and leave negative feedback — 80% of consumers say they’re influenced by reviews. As a business, you’re judged and measured on social media, through customer feedback, and via specialty review platforms.”
8 CUSTOMER SERVICE AUTOMATION SOFTWARES TO WATCH FOR
“As you can see, there are many different parts of the customer service process that can be automated, all aimed at one common goal — improving the customer experience. From interactive conversational bots through machine vision, smart customer service, and easy insurance purchasing, AI based solutions are here to stay.”
More information about these portfolio writing samples
Here’s some more details on these pieces.
Learn about my client, TechSee
I created these samples for my client, TechSee. Find out more about them here.
Freelance writing services for these portfolio samples
I provided this content writing as part of the following services:
Writing expertise and topics for these portfolio samples
This content writing fell into the following topic areas:
Business: Customer Relationships and Success
Technology: Hardware and IoT, Software as a Service
Type of writing
My writing for this content was ghostwritten.
Similar portfolio samples
Discover more of my writing portfolio samples in related areas.
All logos and trademarks are used under fair-use guidelines. In all cases, my clients have paid for my work and they have complete ownership and copyright of the writing samples published by them and linked from this website, and no ownership is claimed or implied by me. Links to samples are included as per my freelance writing contract with clients. Linkage from this website is intended to provide my clients with greater SEO ranking through backlinks, and to demonstrate their expertise through my work. All excerpts from samples are placed inside block quote elements to prevent any possible duplicate content penalties. Any statistics mentioned are sourced from SEM Rush in mid-2022. For more information, please see my disclaimer.
By Paul Maplesden